In the realm of hospitality sales, the journey with your client doesn't culminate at the close of a negotiation. Instead, it ushers in a crucial phase: the delivery and follow-up. This is where your promises manifest into action, and the seeds for future collaborations are sown.
Delivery: Following through with your commitments is paramount. Be it the provision of agreed-upon services or even surpassing the expectations set during the negotiation, delivery determines how your client perceives your competence and reliability.
Follow-up:Regular and timely communication after the delivery not only underscores your dedication towards ensuring client satisfaction but also provides opportunities to address any issues and obtain feedback. This sets the tone for your future relationship with the client and often influences their decision to continue the partnership.
Imagine this: A significant deal has been secured with a multinational corporation for a series of executive retreats. After an intensive negotiation process, the stage is set for the delivery of promises. However, the arrival of the corporate guests coincides with a grand wedding celebration taking place at the same venue.
Amidst the cheer and merriment of the wedding party, maintaining a serene environment for the executive retreats seems to be a daunting task. But the Sales Director, in collaboration with the operations team, hatches a plan. They decide to utilize the farthest wing of the venue, away from the wedding festivities, for the corporate guests.
During the stay, the Sales Director makes sure to check-in regularly with the corporate liaison to address any potential issues. Despite a few hiccups, quick action and open communication ensure that the executive retreats proceed smoothly.
In the end, not only does the Sales Director manage to provide a satisfactory experience for the corporate guests amidst a bustling venue, but their proactive approach also wins them appreciation. The corporate liaison, impressed by their handling of the situation, proposes to consider the venue for their future retreats as well.
A humorous anecdote from this situation was the accidental crashing of a team-building exercise by a group of bridesmaids who mistook it for a dance workshop. The corporate team, rather than being annoyed, joined in the fun, leading to a memorable encounter that was the talk of the retreat!
In conclusion, the delivery and follow-up stage requires as much attention and skill as the preceding stages of negotiation. It's where you demonstrate your reliability and forge lasting relationships, setting the stage for future business endeavors. Remember, your negotiation skills bring the client to the door, but your delivery and follow-up ensure they stay.
Comments
Post a Comment